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Zoho CRM

⭐ Editor's Choice

Feature-rich CRM with competitive pricing

4.3
2850 reviews 87% would recommend
✓ Free plan available 30-day free trial Cloud (SaaS) 📱 Mobile apps
Free to Start

Subscription (Monthly/Annual)

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What is Zoho CRM?

Zoho CRM offers enterprise features at SMB pricing.

Top Features

  • AI-powered sales assistant (Zia)
  • Multichannel communication (email, phone, social, live chat)
  • Sales automation and workflows
  • Territory management
  • Analytics and custom reports
  • Blueprint process management
  • Canvas design studio
  • Inventory management

User Ratings

Ease of Use
4.2
Customer Service
4.0
Features
4.3
Value for Money
4.4

Pros

  • • Excellent value for money
  • • Free tier for up to 3 users
  • • Comprehensive feature set at lower cost than competitors
  • • Strong automation and workflow capabilities
  • • Part of larger Zoho ecosystem (40+ apps)
  • • Good customization options

Cons

  • • Interface can feel dated compared to competitors
  • • Customer support response times can be slow on lower tiers
  • • Some advanced features only in higher plans
  • • Learning curve for extensive feature set

Best For

  • Cost-conscious SMBs

Features

Sales Automation

  • Lead Management
  • Deal Management
  • Workflow Automation
  • Blueprint Process Management
  • Territory Management

AI & Analytics

  • Zia AI Assistant
  • Prediction Builder
  • Custom Reports
  • Sales Forecasting

Pricing

Free

Contact us

For up to 3 users

  • Lead & contact management
  • Tasks and events
  • Basic reports
  • Mobile app
  • 1GB storage
Get Started

Standard

$14 user_month

For small businesses

  • Everything in Free
  • Scoring rules
  • Workflows
  • Mass email
  • Custom dashboards
  • Sales forecasting
Get Started
MOST POPULAR

Professional

$23 user_month

For growing teams

  • Everything in Standard
  • Blueprint
  • Inventory management
  • Validation rules
  • Web-to-case forms
Get Started

Enterprise

$40 user_month

For large organizations

  • Everything in Professional
  • Zia AI
  • Multi-user portals
  • Custom modules
  • Advanced analytics
Get Started

Ultimate

$52 user_month

Maximum features and limits

  • Everything in Enterprise
  • Enhanced limits
  • Advanced BI
  • Data preparation
  • Augmented analytics
Get Started

Free plan for up to 3 users

User Reviews

Small Business Owner
CEO • Professional Services
11-50 employees
Verified

"Best value CRM on the market"

Zoho CRM offers enterprise-grade capabilities at a fraction of the cost of Salesforce. We've customized it extensively for our workflow. The free tier for 3 users was perfect for getting started.

Pros

Excellent value, highly customizable, great feature set

Cons

Interface could be more modern, occasional support delays

Frequently Asked Questions

Is Zoho CRM good for startups?

Yes, Zoho CRM is excellent for startups. The free tier supports 3 users with core features, and paid plans start at just $14/user/month. It offers much of the functionality of expensive CRMs at a fraction of the cost.

Product Details

Vendor Zoho
Founded 1996
Headquarters Chennai, India (US HQ: Austin, TX)
Company Size 10,001-50,000 employees
Deployment Cloud (SaaS)
Mobile Apps Yes
Free Tier Yes
API Yes

Support Options

Email/Help Desk Phone Support Knowledge Base Community Forum Live Chat

Training

Documentation Video Tutorials Webinars Zoho Academy

Integrations

Google Workspace, Microsoft 365, Slack, Mailchimp, QuickBooks, and 500+ via Zoho Marketplace

Category

CRM Software

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