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Salesforce Sales Cloud

✓ Verified ⭐ Editor's Choice

Enterprise-grade CRM with unmatched customization

4.3
5900 reviews 88% would recommend
30-day free trial Cloud (SaaS) 📱 Mobile apps
From $25.00/month

Subscription (Monthly/Annual)

Visit Website → Start Free Trial

What is Salesforce Sales Cloud?

Salesforce is the industry-leading CRM built for enterprise scalability.

Top Features

  • AI-powered Einstein analytics and predictions
  • Comprehensive lead and opportunity management
  • Advanced workflow automation
  • Customizable dashboards and reports
  • Territory and quota management
  • Conversation intelligence
  • Sales engagement tools
  • Revenue intelligence

User Ratings

Ease of Use
4.0
Customer Service
4.1
Features
4.5
Value for Money
3.9

Pros

  • • Industry-leading CRM with extensive features
  • • Highly customizable for any business process
  • • Massive AppExchange marketplace
  • • AI-powered insights with Einstein
  • • Excellent for enterprise-scale deployments
  • • Strong mobile app

Cons

  • • Expensive, especially for small businesses
  • • Steep learning curve
  • • Requires significant setup and customization
  • • Implementation costs can exceed six figures
  • • Add-ons drive up costs quickly

Best For

  • Enterprise companies
  • Complex workflows

Features

Sales Automation

  • Lead Management
  • Opportunity Management
  • Sales Forecasting
  • Territory Management
  • Quote-to-Cash

AI & Analytics

  • Einstein Lead Scoring
  • Predictive Analytics
  • Conversation Intelligence
  • Custom Dashboards

Pricing

Starter Suite

$25 user_month

Simple CRM for small teams

  • Lead management
  • Account management
  • Opportunity tracking
  • Email integration
  • Mobile app
Get Started

Pro Suite

$100 user_month

Complete CRM for growing businesses

  • Everything in Starter
  • Forecast management
  • Quotes and orders
  • Customizable reports
  • 5 automation flows
Get Started
MOST POPULAR

Enterprise

$165 user_month

Deeply customizable CRM

  • Everything in Pro
  • Advanced pipeline management
  • Deal insights
  • Conversation intelligence
  • Unlimited automation
Get Started

Unlimited

$330 user_month

Ultimate CRM with Einstein AI

  • Everything in Enterprise
  • Full Einstein AI
  • Advanced forecasting
  • 24/7 support
  • Premier Success resources
Get Started

Starting at $25/user/month

User Reviews

Sales Operations Manager
Sales Operations Manager • Technology
1,001-5,000 employees
Verified

"Powerful but requires investment"

Salesforce is incredibly powerful and customizable. We've built our entire sales process around it. However, it requires significant investment in setup and training. The learning curve is real.

Pros

Extremely customizable, powerful reporting, great ecosystem

Cons

Expensive, complex setup, requires dedicated admin

Frequently Asked Questions

How much does Salesforce really cost?

Salesforce pricing starts at $25/user/month for Starter Suite, but most businesses need Enterprise ($165/user/month) or higher. Factor in implementation costs (can exceed $100K for enterprises), Success Plans (20-30% of license fees), and add-ons like Einstein AI.

Is Salesforce good for small businesses?

While Salesforce offers Starter Suite for SMBs, many small businesses find it overkill. Advanced features are locked behind expensive tiers, and the complexity may be unnecessary. Consider HubSpot or Zoho for smaller operations.

Product Details

Vendor Salesforce
Founded 1999
Headquarters San Francisco, CA
Company Size 50,001+ employees
Deployment Cloud (SaaS)
Mobile Apps Yes
Free Tier No
API Yes

Support Options

Email/Help Desk Phone Support Knowledge Base Community Forum 24/7 Support Dedicated Account Manager

Training

Documentation Video Tutorials Trailhead (Free Learning) Certification Programs In-Person Training

Integrations

Slack, Microsoft 365, Google Workspace, Tableau, MuleSoft, and thousands via AppExchange

Category

CRM Software

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HubSpot CRM

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All-in-one CRM platform for growing businesses

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Z

Zoho CRM

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