Enterprise AI for customer service at scale
Zendesk AI brings artificial intelligence to enterprise customer service. From intelligent ticket routing to AI-powered agent assistance, it helps large teams deliver better support at scale.
Enterprise companies, large support teams, and organizations with complex, high-volume customer service needs.
Enterprise companies, large support teams, and organizations with complex, high-volume customer service needs.
For small teams
For growing teams
Most popular
For enterprises
Zendesk is the gold standard for enterprise support. The AI features work well for ticket routing and agent assistance. However, the costs add up quickly with all the add-ons needed for AI features.
Powerful platform, good AI features, enterprise-grade
Very expensive, complex setup, add-ons add up
Base Zendesk starts at $55/agent/month, but most teams need $115+ (Professional) for AI features. Add-ons like AI ($50/agent), QA ($35/agent), and WFM ($25/agent) significantly increase costs. Real-world costs are often 2-3x the base price.
1,000+ apps via Zendesk Marketplace, Salesforce, Slack, Shopify
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