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Tidio

AI chatbots for small and medium businesses

4.5
1850 reviews 90% would recommend
✓ Free plan available 7-day free trial Cloud (SaaS) 📱 Mobile apps
Free to Start

Freemium (Free + Paid Tiers)

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What is Tidio?

Tidio offers AI-powered chatbots designed for small and medium businesses. Automate customer support, capture leads, and provide 24/7 service at a fraction of enterprise tool costs.

Key Features

  • Lyro AI: Conversational AI chatbot
  • Live Chat: Real-time human support
  • Chatbot Builder: No-code bot creation
  • Lead Generation: Capture visitor information
  • Multi-channel: Website, email, Messenger
  • Shopify/WooCommerce: E-commerce integrations
  • Mobile App: Manage from anywhere

Best For

Small businesses, e-commerce stores, and SMBs wanting affordable AI customer support without enterprise complexity.

Top Features

  • AI chatbot (Lyro) for automated responses
  • Live chat widget
  • Email marketing integration
  • Visitor tracking
  • Chatbot builder (no code)
  • Multi-channel (chat, email, Messenger)
  • E-commerce focused features
  • Ticketing system

User Ratings

Ease of Use
4.7
Customer Service
4.4
Features
4.4
Value for Money
4.3

Pros

  • Very easy to set up
  • Great for e-commerce
  • Lyro AI handles common questions
  • Beautiful, customizable widget
  • Good free tier
  • Affordable for small businesses

Cons

  • Lyro AI has conversation limits
  • Advanced features need higher tiers
  • Can slow down websites slightly
  • Limited reporting on basic plans

Best For

Small businesses, e-commerce stores, and SMBs wanting affordable AI customer support without enterprise complexity.

Features

Chat Features

  • Live Chat
  • Lyro AI Chatbot
  • Chatbot Builder
  • Visitor Tracking

E-commerce

  • Shopify Integration
  • Product Recommendations
  • Cart Recovery
  • Order Tracking

Pricing

Free

Contact us

For small businesses

  • 50 live chat conversations/month
  • 100 chatbot triggers
  • Email support
  • Basic widget
Get Started

Starter

$29 month

For growing businesses

  • 100 live chat conversations
  • 500 chatbot triggers
  • Live visitor list
  • Basic analytics
Get Started
MOST POPULAR

Growth

$59 month

For scaling teams

  • Unlimited conversations
  • 2,000 chatbot triggers
  • Advanced analytics
  • Departments
  • Lyro AI included
Get Started

Plus

$749 month

For enterprises

  • Everything in Growth
  • Dedicated success manager
  • Custom integrations
  • SLA
  • Advanced security
Get Started

User Reviews

E-commerce Owner
Store Owner • E-commerce
1-10 employees
Verified

"Perfect for Shopify stores"

Tidio was incredibly easy to set up on our Shopify store. The Lyro AI chatbot handles most common questions automatically. Our conversion rate improved noticeably. Great value for small businesses.

Pros

Easy setup, great e-commerce features, helpful AI chatbot

Cons

Lyro has conversation limits, advanced features cost more

Frequently Asked Questions

What is Lyro AI?

Lyro is Tidio's AI chatbot that can automatically answer customer questions using your knowledge base and FAQs. It learns from your content and can handle common inquiries without human intervention, available on Growth plan and higher.

Product Details

Vendor Tidio
Founded 2013
Headquarters San Francisco, CA / Szczecin, Poland
Company Size 201-500 employees
Deployment Cloud (SaaS)
Mobile Apps Yes
Free Tier Yes
API Yes

Support Options

Email Support Live Chat Knowledge Base Phone Support

Training

Documentation Video Tutorials Webinars

Integrations

Shopify, WordPress, WooCommerce, Mailchimp, Zapier, and 30+

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