Intercom Fin is an AI customer service agent that resolves 50%+ of support inquiries instantly with human-quality responses, built on your knowledge base.
✓ Strengths
- • Industry-leading AI resolution rate (66%)
- • Fair pay-per-resolution pricing
- • Excellent customer engagement tools
- • Works with other helpdesks
- • Comprehensive platform
- • Strong product tour features
✗ Limitations
- • Base platform can be expensive
- • Learning curve for full feature set
- • Fin costs add up at scale
- • Some features require higher tiers
Best for: SaaS companies, e-commerce, and businesses wanting to automate customer support while maintaining quality human interactions.